Return and refund policy
Vora Return and Refund Policy
At Vora, customer satisfaction is our priority. However, due to the nature of our products, all sales are generally non-refundable.
Exchange Policy for Incorrect Items
If you receive an item that differs from your original order due to a delivery partner error, we offer an exchange process. To be eligible for an exchange:
• Proof of Delivery: Please provide a clear unboxing video showing the package and the item received. This video serves as verification for any discrepancies.
• Timeframe: The unboxing video must be sent to us at globalVorastore@gmail.com within 48 hours of delivery.
Additional Terms
• Condition of Items: The item must be unused and in its original packaging for any exchange to be processed.
• Non-Exchangeable Scenarios: Exchanges are only applicable for incorrect items received due to delivery error, not for issues related to customer choice or use.
If you have any questions or need assistance, please reach out to us at globalVorastore@gmail.com.
